Staff
As you are aware the re organisation has now happened and the area offices in Taff's Well and Bridgend are closed. The office in St Mellons is open to St Mellons tenants only on a Monday, Wednesday and Friday between 10am and 3pm. At other times tenants can contact the office at St Hilary Court.
Changes have been made to the way our housing services are provided. There is an income department dealing with all matters to do with rent payments, service charges and former tenant arrears.
A separate department has been set up to deal with estate management services; this includes lettings, tenancy management and neighbour nuisance incorporating anti social behaviour. The aim is to ensure your queries are dealt with by staff who have specialist knowledge.
When you phone 02920 675800 you will be given options to choose the department you need. If you press option 1 you will be directed to Maintenance and option 2 to customer services who will be able to assist with most enquiries.
The list below details all members of staff, their job title and the area for which they are responsible:
HOUSING SERVICES
We provide a range of services including re-housing, waiting list management, allocating empty homes, mutual exchanges, setting up and managing tenancies, managing site services and tackling anti-social behaviour.
Housing Services Manager
Corinna Southall
Income
Ann Jones -Income Manager
Sara Woodland -Senior Income Officer
Income Officers
Glen Hopkins -covers Rhondda Cynon Taf, Merthyr Tydfil, Canton, Gabalfa, Fairwater, Ely, Whitchurch and Gwaelod y garth.
Linda Lewis -covers Bridgend, Pyle, North Cornelly, Kenfig Hill
Lisa Summers (Part time) -covers Vale of Glamorgan
Iestyn Hart -St Mellons Mutual Site, Brynmenyn, Sarn and Maesteg.
Stuart Carter -covers St Mellons, Llanrumney, Rumney, Arcon House, Heath Part Court and Cwmbran
Estate Management
Miles Utting -Neighbourhood Housing Manager
Ken Campbell -Senior Neighbourhood Housing Officer
Neighbourhood Housing Officers
Fatoma Yarwood (Part time) -Rhondda Cynon Taf,Torfaen,
Newport,Gabalfa, Whitchurch
Laura Pinches -Bridgend
Rachel Burton (Part time) -Bridgend and Maesteg
Tessa Adams -St Mellons, Llanrumney, Rumney, Arcon House and Heath Park Court
Julie Pine - Vale of Glamorgan, Canton and Ely
Retirement Scheme Managers
Pauline Waygood - Glanogwr House, Bridgend
Sharon Fox - Arcon House, Old St Mellons and Health Park Court, Cardiff
Sian Bevan - Craig -yr-Hendre, Bedlinog
Anti Social Behaviour
Elizabeth Magness -Anti Social Behaviour Co-ordinator
Clare Barrett -Anti Social Behaviour Case Officer
CUSTOMER SERVICE AND ADMINISTRATION
We provide a range of services including : full and comprehensive administrative support to all of the association's service areas.
Annette Johnson
Jill Rees
Deborah Macrow
Carol Hastie-Davies
Danielle Stitfall
Sian Bridgeman
Cheryl Keepins
BUSINESS DEVELOPMENT
There is a new business section dealing with mortgage rescue, home ownership, leasehold management services, Yellow Wales, business development, service improvement and performance management.
Richard McQuillan - Business Development Manager
Christopher Davies - Service Improvement Co-ordinator
Andrew Goss - Home Ownership Services Officer
Lorraine Hartley -Leasehold Management Officer
Janice Cowan - Foyer Development Officer
Ruth Newman - Performance Improvement Officer
Kevin O'Connell - Private Lettings Negotiator
COMMUNITY FOCUS - community@hafod.org.uk
We actively support local partnerships, grass roots community groups and local enterprises and help deliver a wide range of locally based projects which aim to; improve community safety, promote health and well-being, support pathways to employment, improve the environment, improve the lives of children and young people, tackle debt and financial exclusion and engage with vulnerable and hard to reach people.
We also particularly encourage our tenants to become involved in their communities and have a say in the way their homes and neighbourhoods are managed.
For all your queries in respect of community initiatives and tenant involvement
Sally Cockerill - Community Investment Manager - direct line 029 20675845
James Penfold - Tenant Participation Officer - direct line 029 20675865
Cerys Harries - Community Development Officer (Quakers Yard, Cornelly, and Nantyffyllon) - direct line 02920 675866 Pearl Hale - Community Development Officer (St Mellons, Gabalfa, and Bridgend) - direct line Tel 029 20 776838 Michelle Llewellyn - Community Development Officer (Rhydyfelin, Cwmbran, and Glyncoch) -Rhydyfelin Community Office 01443 491878
MAINTENANCE
We provide a range of services including; repairs, gas servicing, site improvements, stock condition works, cyclical painting and disabled adaptions.
Tel: 029 20675800 or email on maintenance@hafod.org.uk
Maintanence Manager
Paul Mantle
Customer Service Advisers
Janice Phillips (Full Time)
Monica McElveen (Gas Servicing contact) Part time
Jemma McCarthy (Part Time)
Maintenance Officers
Nicky Pitman (Central Area)
Philip Smith (East area and Vale of Glamorgan)
Chris Mills (Bridgend and Maesteg)
Keeli Morgan (St Mellons Mutual Site)
Energy Performance Assessor
Keeli Morgan
Planned Maintenance Officers
Tudor Davies (East and Central Area)
Gary Petersen ( West Area)
YELLOW WALES - enquiries@yellowwales.org.uk
Yellow Wales are a subsidiary of Hafod Housing Association and work with the young people aged 16 to 25 who are homeless or newly accomodated in Bridgend Borough. We offer them the opportunity to gain voactional skills, practical work experience, and encourage them to try new experiences in a supportive and safe envirmonment. Our aim is to assit in achieving their ultimate objective of attaining life skills, education, vocational training and employment.
As a registered chatrity we offer young people accomodation, support and personal development, by providing learning and work opportunities.
Janice Cowan - Development Manager
Tracey Miles - Training Officer
Luarne Rees - Training Advocacy Link Knowledge (TALK) Worker
Dave Muckell - Training Supoprt Worker
Cheryl Crowell - Training Support Worker
Gareth Fudge - Participation Worker
Michelle David - Volunteer
