Paying Rent
Your rent is our major source of income. It is used to repay the mortgage on your home and to cover the cost of its management and maintenance. Money is also set aside to cover the cost future major repairs. How much you pay is based on the area you live in and the size and type of property. We increase rents once a year: it is our policy to keep rents as affordable as possible by limiting any increase to below the rate of inflation.
Service Charges
We provide some of our properties with services that are not included in the rent. This mainly applies to properties which receive grounds maintenance or cleaning of communal areas. The amount charged each year is based on the cost of providing the service.
It is your responsibility to pay your rent, or make sure that it is being paid by Housing Benefit. We send rent statements every three months for you to check. You can get an up to date balance of your rent account by contacting our Head Office on 029 2067 5800 during office hours, or by selecting the ‘seemydata' option.
Ways to pay your rent
We offer a range of methods for you to pay your rent, so you should be able to find one that is convenient for you.
You can pay:
On-line
You can make payments on-line by going to www.allpayments.net
By Direct Debit
If you would like to set-up a new direct debit or make changes to an existing agreement please contact our Head Office.
At the Post Office
You can pay your rent at any Post Office by cash, cheque or debit card. You will also need your rent payment card to make sure your payment is matched to the correct account.
At Paypoint Outlets
You can also pay your rent by cash at any shop that displays the paypoint sign. The Post Officer has over 12,000 branches nationwide and there are over 19,000 PayPoint outlets located in newsagents, convenience stores and garage forecourts. You will need your rent payment card to make sure your payment is matched to the correct account.
At our Offices
You can pay by cash, cheque or debit card at our offices between 8.30 am and 5.00 pm Monday to Friday. Our address is 1st Floor, St Hilary Court, Copthorne Way, Culverhouse Cross, Cardiff CF5 6ES and free parking is available in the green bays.
By Telephone
You can pay by credit or debit card by calling us on 029 2067 5800 during office hours or 0844 557 8321, 24 hours a day, 365 days per year.
By Post
Cheques should be made payable to ‘Hafod Housing Association' and sent to us at our above address. Please do not send cash.
By Housing Benefit
If your income is below a certain level you may be entitled to claim Housing Benefit. You would need to contact your local Housing Benefit department.
For an information leaflet please click here.
