Hafod Housing Association
Repairs and Maintenance

Our next review centres around how we carry out repairs and improvements to your home. Please send the questionnaire back to us by the 3rd of September.
Don't forget, two people will be selected from all returned questionnaires to win £100!

Over the last 12 months, have you requested a repair to be undertaken by Hafod?

Yes

Don't know

Have you had to report the same repair more than once?

Yes

Have we ever carried out a repair on your home and had to return at a later date to complete it?

Yes

Q4	Please tell us what you thought about the repairs service generally:
Q4		Good	Poor
	Ease of reporting a repair
	Helpfulness of the staff
	Quality of workmanship
	Reliability of contractors

Did someone from the Hafod inspect the problem (before it was repaired)?

Yes

Don't know

Q6	Thinking about your last repair how would you rate it in terms of:
Q6		Good	Poor
	Being told when workers would call
	Time taken before work started
	Speed in which work was completed
	Attitude of workers
	Keeping dirt and mess to a minimum

Q7	What are the main reasons for rating these aspects of the repairs service good / poor?

Are there ways in which Hafod can improve arrangements for workers access?

Given a definite date & time for repair

Notify a day or two before work starts

Appointments booked when you report the fault

Ask you when you want the repair carried out

Don't know

Q9	Is there anything else you would like to tell us?

Q10	To enter the prize draw, please give us your name and address

Q11

In October we will be holding a focus group to talk about the repairs and maintenance service. Would you be interested in attending?

Yes

Thank you for completing the questionnaire.

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Hafod Housing Association Repairs and Maintenance

Hafod Housing Association
Repairs and Maintenance