Hafod Connect
Would you like to have your say about the services Hafod provide in a way that suits you?
Click here for the current survey
We want to give everyone the chance to tell us what they think of the way we deliver our services and help us improve your neighbourhoods and homes.
Every year we will carry out reviews of specific services we deliver at Hafod. These reviews are designed to look at:
- what the service aims to deliver
- why we do the things we do
- what can we change to make things better
As part of these reviews we need to know what you think of the services we deliver.
By becoming a member of Hafod Connect you will be sent up to 4 short questionnaires in a year. This is a quick and easy way for you to tell us what you think about a particular service and have a chance to give your comments.
We will always report back to you on the findings of these questionnaires and include how we have taken your comments on board.
THERE ARE A NUMBER OF WAYS YOU CAN RESPOND TO A HAFOD CONNECT QUESTIONNAIRE:
- POSTAL SURVEY: We will send a questionnaire to you in the post with a free post envelope for you to send it back to us.
- TELEPHONE: Respond to a questionnaire over the telephone. If you select this option, we will call you, at a time to suit you, within a week of sending out the paper questionnaire.
- ON LINE: A link to the questionnaire will be placed on the front page of our website and if you give us your email address we can send you a reminder when you will need to complete the questionnaire.
Your involvement doesn't need to end there!
If you feel you want to become involved or comment further there are other opportunities to get involved.
- FOCUS GROUPS: If you have a special interest in an area you may want to come to a meeting to discuss these issues with other people and us at Hafod. We meet in a relaxed atmosphere and can provide transport and refreshments.
- FEEDBACK ON THE PHONE: You may want to elaborate on your comments and make suggestions. If you can't make it to a focus group you can let us know what you think over the phone.
- WRITE TO US: You may want to email us or write us a letter with your comments on the service. We can then use this information to better understand how you feel about the service we deliver.
To join, call us on 029 2067 5800 or email us at: feedback@hafod.org.uk.
We hope you will want to comment on all of our services we review. However, the choice is with you and you can just comment on a particular service area if you wish. When you return a questionnaire, you can then tell us whether we can contact you to give further views on this service area.
To say thank you for taking the time to give us your views, everyone who returns a questionnaire will be entered in to a prize draw to win one of two £100 cheques*.
If you want to know how else you can get involved with Hafod's other tenant participation schemes and help shape the Association's services, please contact our Tenant Participation Officer, James Penfold on 029 2067 5865.
* If you are in arrears, we will credit your account.
