Money Made Clear Advice Service
How Moneymadeclear can help you
Moneymadeclear is a new impartial service from the FSA in partnership with Government that can help your customers with their money matters.
Moneymadeclear provides information and guidance about a wide range of money issues including:
• budgeting for the long or short term
• benefits and tax
• bank accounts
• insurance and protection
• saving and borrowing
• retirement planning
The service is available:
• over the phone on 0300 500 5000,
• online at www.moneymadeclear.fsa.gov.uk or
• face-to-face
Moneymadeclear can help people with all sorts of concerns about money:
• I'm struggling to pay my rent and other bills - how am I going to manage?
• I've separated from my partner - what should I do about the finances?
• What benefits and tax credits am I entitled to?
• I'd like to borrow some money - what are my options and what does it cost?
• I have just been made redundant/lost my job what do
I do?
• I have a new job but I can't cope until my first pay cheque comes in
• I've received a bank statement but I don't understand the jargon
• I haven't got a bank account for my benefits to go into - what do I do?
Further details
• All discussions are confidential between the customer and Money Guide.
• Calls to the phoneline cost no more than 01 or 02 UK-wide call rates and are included in any inclusive mobile and landline minute bundles.
• All face-to-face appointments with a Money Guide are completely free.
• Money Guides use easy to understand language and can explain tricky terms so that the customer will fully understand what is being talked about.
• The service isn't able to offer case management in, for example, serious debt cases but is able to help people understand their options whatever their questions on money.
