Paying Rent
Your rent is our major source of income. It is used to repay the mortgage on your home and to cover the cost of its' management and maintenance. Money is also set aside to cover the cost future major repairs. How much you pay is based on the area you live in and the size and type of property. We increase rents once a year: it is our policy to keep rents as affordable as possible by limiting any increase to below the rate of inflation.
Seemydata: If you are registered and would like to look at your account online and/or report a repair please click here . If you would like a password contact 029 2067 5831 for a protected password.
Service Charges
We provide some our properties with services that are not included in the rent. This mainly applies to properties which receive grounds maintenance or cleaning of communal areas. The amount charged each year is based on the cost of providing the service.
It is your responsibility to pay your rent, or make sure that it is being paid by Housing Benefit. We send rent statements every three months for you to check. You can get an up to date balance of your rent account by contacting your area team during office hours, or by selecting the ‘seemydata' option.
Ways to pay your rent
We offer a range of methods for you to pay your rent, so you should be able to find one that is convenient for you.
You can pay:
On-line
You can make payments on-line by going to www.allpayments.net
By Direct Debit
If you would like to set-up a new direct debit or make changes to an existing agreement please contact your Area Office.
At the Post Office
You can pay your rent at any Post Office by cash, cheque or debit card. You will also need your rent payment card to make sure your payment is matched to the correct account.
At Payzone and Paypoint Outlets
You can also pay your rent by cash at any shop that displays the payzone or paypoint sign. For a list of payzone outlets in South Wales click www.allpay.net/outlets. You will need your rent payment card to make sure your payment is matched to the correct account.
From 1st April 2008 you can pay your rent, by cash or debit card, at any branch of Woolworths. Just take your rent payment card in to make sure that your payment is matched to your account, you will NOT be charged for this service.
At our Offices
You can pay by cash, cheque or debit card at our Head Office or any of our Area Offices between 9.00am and 4.30pm, Monday to Friday.
By Telephone
You can pay by credit or debit card by calling your Area Office during office hours or 0870 243 6040, 24 hours a day.
By Post
Cheques should be made payable to ‘Hafod Housing Association' and sent to your Area Office. Please do not send cash.
By Housing Benefit
If your income is below a certain level you may be entitled to claim Housing Benefit. You would need to contact your local Housing Benefit department.
For an information leaflet please click here.
