Estate Management
Standard
We will make sure the areas you live in remain clean, well maintained and safe places for you to live.
How we will work to achieve the standard
We will:
• Maintain high quality cleaning and grounds maintenance services where provided.
• Carry out regular estate inspections and deal with any arising issues and keep records of these visits.
• Carry out repairs to external shared areas on estates within our published timescales.
• Work with customers and external agencies to deal with nuisance behaviour in conjunction with the Anti Social Behaviour team.
• Consult you on any changes we propose to make to the level of services on your estate.
• Respond to complaints of rubbish, fly-tipping, unkempt gardens and abandoned vehicles within 7 days or earlier if it poses a danger or risk to tenants.
• Provide a schedule of landscaped maintenance visits including window cleaning and grass cutting to all sites through our newsletter and website.
• Remove offensive graffiti within 1 working day.
