Planned and Cyclical Maintenance
Standard
We will prepare, deliver and communicate our planned and cyclical maintenance programme which will guide major works and redecoration to our properties and allow for consultation with you.
Work we will do to meet the standard
We will:
• Prioritise the programme of future planned maintenance works taking account of:
o Health & safety considerations
o Existing conditions
o Legislation
o The Association's commitment to meet the Welsh Housing Quality Standard by 2012
o Representations from the TPWG & Maintenance Sub Group
o Available resources including finance.
• Prepare a five-year provisional planned maintenance programme to use as a guide for future planned maintenance works and programming considerations.
• Publicise the annual programme of planned maintenance through an article in Hafod's Own and on our website.
• Notify individual tenants by letter, of the scope of works and contractor's/sub-contractor's details, a minimum of 1 month prior to the provisional start date.
• Provide tenants with written advice relating to the proposed works, explaining the process and other considerations.
• Hold consultation/presentation meetings for large scale works that are likely to cause disruption to the tenant or where tenant choice is available, (Minimum of 6 weeks prior to the provisional start date).
• Obtain tenant choice confirmations 4 weeks prior to work commencement.
• Hold tenant presentations as appropriate, subject to the nature of work, number of homes within a project etc (Minimum of 2 weeks prior to works commencing).
• Offer you a choice of colours and finishes from a range of options for kitchens (Minimum of 4 weeks prior to the provisional start date).
• Provide you with an illustration of the new design for kitchen replacement works. (Minimum of 2 weeks prior to works commencing).
• Make sure the Contractor provides you with notification of the start date (Minimum of 1 week prior to work commencing or less with your specific approval).
• Make sure all our contractors carry proof of identity and behave in a professional manner in accordance with the Association's Code of Conduct.
• Make sure that the materials used are of a good quality and manufactured to the relevant British Standard/European Standard.
• Assist where practical and work with Local Authorities to provide adaptations.
• Make sure that at the end of each working day you will be provided with electricity, water, heating each night during the period of works and that at all times you will have access to a w.c. facility.
• Make sure that the contractor cleans away the debris arising out of their work at the end of the working day and upon completion of the work.
• Pay an allowance towards the cost of redecoration where these have been unreasonably disturbed by the works in accordance with the association's compensation policy and procedure.
• Redecorate communal internal areas and external areas every 6 years.
• Publicise the annual cyclical programme of redecoration through an article in Hafod's Own and on Hafod's website.
• Hold consultation/presentation meetings for cyclical works likely to cause disruption or where tenant choice is available (a minimum of four weeks prior to the provisional start date).
• Consult with tenants and obtain tenant choice confirmations four weeks prior to the commencement of work.
• Notify affected tenants by letter of the scope of works and contractor's/sub-contractor's details (a minimum of two weeks prior to the provisional start date).
• Make sure our contractors notify you of the start date (a minimum of one week prior to work commencing)
• Wash PVC windows and doors and clear guttering.
