Repairs and Maintenance
Standard
We will respond to your repair or maintenance request within an agreed timescale and will aim to complete the repair in one visit, or will keep you informed as to when this will work will be completed.
How we will work to achieve this
We will:
• Respond to emergency, urgent and non-urgent repairs within the following timescales:
Emergency: 24 Hours
Urgent: 7 Days
Non-Urgent: 28 days
• Let you know the category of your repair.
• Provide a dedicated maintenance team to manage all aspects of the repair and maintenance of your homes.
• Log all repair requests when reported and provide you with a job reference number.
• Offer to inspect the nature of a repair if not easily identified when reported.
• Carry out an annual gas inspection to all appropriate properties.
• Survey all of our properties so we know where asbestos can be found and put this information into our data system.
• Provide asbestos awareness training to our staff and contractors and make asbestos risk assessments available to them.
• Publicise information on asbestos on our web-site and in our ‘Looking After Your Home' booklet.
• Make sure your home benefits from maximum energy efficiency in accordance with our affordable warmth strategy.
• Make sure our emergency repairs service is available 365 days of the year.
• Give at least 24 hours notice if we need to come into your home apart from in an emergency.
• Make sure contractors representing the Association are polite and they will carry suitable identification in accordance with the Association's Code of Conduct.
• Make contractors aware of any specific requirements, such as mobility issues in order to allow extra time to answer the door.
• Inform you when developing annual improvement programmes and will consult you on the Welsh Housing Quality Standard and its priorities.
