Tenant Satisfaction Survey
Back in November 2009 Hafod sent out a STATUS questionnaire to a third of our tenants to find out how satisfied you are with your home and the services you get from us. We had a good response from you and can now report back on the findings.
89% of tenants are satisfied with the service delivered by Hafod. This has gone up from 85% in 2006 when this survey was last carried out.
86% of tenants are satisfied with the repairs and maintenance service we deliver, up from 80% in 2006. We will now aim to reduce the 9.9% who are dissatisfied.
The questionnaire asked questions on every aspect of work done by Hafod. These tables show how we've performed as well as allowing you to see how we were performing 3 years ago.
|
Contact with Hafod |
2009 |
2006 |
|
Satisfied with last contact with Hafod |
75% |
65% |
|
Dissatisfied with last contact with Hafod |
16% |
24% |
|
Staff |
2009 |
2006 |
|
Satisfied with overall helpfulness of staff |
89% |
87% |
|
Satisfied staff dealt with the problem |
81% |
77% |
Tenants were asked to comment on the three most important services Hafod deliver. These results are show in the table below.
|
Services Considered Most Important |
2009 |
2006 |
|
Repairs and Maintenance |
77% |
76% |
|
Quality of home |
57% |
59% |
|
Anti social behaviour |
49% |
Not recorded |
|
Neighbourhood as a place to live |
37% |
Not recorded |
|
Keeping tenants informed |
36% |
46% |
|
Taking tenants views into account |
36% |
44% |
|
Value for money of your rent |
33% |
50% |
Now that we have this information we can make changes to the way we work to improve the services we deliver.
We will be carrying out another STATUS survey this with another third of our tenants so we can see if changes we make turn into real improvements.
If you want to know more about the survey, you can contact Ruth Newman on 029 20675 800
If you would like to comment further on Hafod's services, why not join Hafod Connect!
We will be carrying out another survey in June 2010.
