Changes to our customer services calls

Due to the current circumstances of COVID-19, we’ve had to make some temporary changes to the way we handle your incoming calls. This is so are colleagues can work safely away from the office and continue to support you with your queries.

Our customer services team are available between 8.30am and 4.30pm Monday to Friday.

Before you call, please check our FAQs page which may have the answer you’re looking for.

To help us reduce non-urgent calls, please use the Hafod 24/7 app or email enquiries@hafod.org.uk, if you can.

When calling us, you’ll now be asked to leave a voicemail message and a member of our team will get back to you. Please leave as much information as possible which must include:

  • Your full name
  • Your telephone number (including area code)
  • Details about your enquiry (followed by pressing the # key)

Please be aware that your call back will not show as Hafod, instead it will appear as an unknown caller.

We thank you for your patience and understanding. Our team will help you as quickly as they can.

Find out more about how are services have adapted here.