Coronavirus (COVID-19) update

The health, safety and well-being of our customers and colleagues continues to our highest priority.

All of our colleagues are kept informed about the latest guidance and ensure they always follow excellent hygiene standards and social distancing. Any colleague who needs to self-isolate will do so and will not come into contact with customers.

Our head office, St Hilary Court at Culverhouse Cross, remains closed to customers. This does not change the services we provide, colleagues who are able to work remotely continue to do so while maintaining essential services to customers by email, telephone and video calls.

You will find useful information and latest service updates on our frequently asked questions pages. If you have a question or concern, please read these in the first instance. You can choose the relevant service area for you, below:

Repairs

We continue to follow Welsh Government guidelines and are continually assessing what repairs we can offer. Our priority is to keep you and our colleagues safe. We will continue:

  • all safety work required by law including gas and electrical servicing within customers’ homes and we ask you to ensure you give us access
  • work inside empty homes and work that can be carried out safely outdoors such as outside property maintenance and grounds work
  • caretaking and communal area inspections and repairs
  • communal cleaning and grounds maintenance

Before any work is started our Repairs team will perform a risk assessment and talk with tenants. If it’s safe to do so, the work will be completed.

Watch our short video which explains the steps we’re taking to keep you and our colleagues safe when we visit your home and what you need to do if you’re experiencing any coronavirus symptoms.

You should let us know if:

  • you or a member of your household has Covid-19 symptoms
  • someone in your home is self-isolating
  • you would prefer to postpone our visit until another time*

*Please note there are some types of work we must carry out by law and won’t be able to postpone them so we will work with you to arrange the safest way we can do this for you and our colleagues.

 

We are here for you. You can contact us in the usual ways; call 029 20 024 8968, email enquiries@hafod.org.uk, message our social media pages and housing customers can use the Hafod 24/7 app.

You can find the latest official information at the following websites:

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Update: 22 Jan 2021

We continue to follow Welsh Government guidelines and are continually assessing what repairs we can offer. Our priority is to keep you and our colleagues safe.

We will continue:

  • all safety work required by law including gas and electrical servicing within customers’ homes and we ask you to ensure you give us access
  • work inside empty homes and work that can be carried out safely outdoors such as outside property maintenance and grounds work
  • caretaking and communal area inspections and repairs
  • communal cleaning and grounds maintenance

Before any work is started our Repairs team will perform a risk assessment and talk with tenants. If it’s safe to do so, the work will be completed.

You should let us know if:

  • you or a member of your household has Covid-19 symptoms
  • someone in your home is self-isolating
  • you would prefer to postpone our visit until another time*

*Please note there are some types of work we must carry out by law and won’t be able to postpone them so we will work with you to arrange the safest way we can do this for you and our colleagues.