Emergency repairs service

Following the government announcement on 23 March, we are now operating an emergency repairs service only.

Emergency repairs are those that are essential to protect your health and safety or to prevent any serious damage to your home. Examples include gas and electrical servicing, gas leaks and burst water pipes. You can see a full list on our FAQs page here.

To report an emergency repair, please call 0800 024 8968

For non-emergency repairs, please email enquiries@hafod.org.uk or submit via the Hafod 24/7 app.

We have introduced new procedures to ensure your safety as well as our staff and contractors before we enter your home. Please let us know if you or a member of your household has suspected or confirmed Coronavirus, or needs to self-isolate so we can manage our contact with you.

Unfortunately this means that planned maintenance works will be postponed until further notice.

We hope you understand that these changes are absolutely essential in the current circumstances and thank you for your support.