We believe everyone has the right to enjoyment of life in their own home, that is as long as they do not affect their neighbours or community.
If your concerns are serious and immediate, you should call the Police or relevant emergency services by dialing 999.
We take customer and community safety very seriously, and our Neighbourhood Housing Coaches will deal with anti-social behaviour and neighbour nuisance. We will work with you to try and resolve any issues quickly and will take a firm but fair approach to all complaints.
We work with partner agencies and customers to achieve safer, stronger communities making our neighbourhoods a great place to live.
What is anti-social behaviour?
Anti-social behaviour and neighbour nuisance are terms that describe behaviours that can affect and upset other people.
Examples of this are:
- abusive or threatening behaviour
- loud music
- drug misuse
- vandalism or graffiti
- harassment and intimidation
- unproved assault and/or aggressive behaviour
More serious anti-social behaviour can include the following:
- hate related incidents
- physical violence
- domestic abuse
- drug dealing
- criminal offences
As an organisation there are certain types of behaviour we will not investigate, ,however these types of behaviour will be recorded on our system in case there are further incidences. This will enable us to build a full picture of all incidences which will allow us to deal with the situation. Examples of these types of behaviour are listed below:
- A one-off party
- People being inconsiderate or thoughtless but not a breach of tenancy
- Children playing in the street or young people gathering socially (unless they are causing a nuisance)
- Cats straying across gardens (i.e. roaming)
- Household noise such as babies crying, washing machine or flushing toilets
- Cooking odours and cigarette smoke
- Football and lifestyles noise from adjacent properties
- Feeding of wildlife
- DIY unless late at night
- Lifestyle differences
- Being unable to park outside your own home or in a communal car park
- Flying tipping on land not owned by the organisation
- Chimeras or barbeque unless it is causing a noise disturbance to other residents
- Smell of drugs in communal area
When you signed a tenancy agreement with us you promised to be responsible for the behaviour of everyone living in or visiting your home. All we ask is for you to be a good neighbour and that wherever possible to sort things out between you and your neighbours – sometimes all is needed is a brief and calm conversation to sort things out.
They may be not be aware that their behaviour is having a negative impact on your life.
If this is not possible or does not work out then the next step is to speak to a member of our Housing team.
How to report anti-social behaviour
You can report anti-social behaviour by:
- speaking to a member of our team
- mobile phone app (24/7)
- the contact form below