Compliments and complaints

At Hafod we welcome all feedback, good or bad and we use your comments to help improve our services for the future. If you have received a service that you are particularly happy with, please get in touch to tell us about it.

We do also recognise that there are times when things can go wrong. When this happens it is just as important that we are made aware so that we have a chance to put things right and avoid the same thing happening again.

If you feel that you have received poor service in any way from Hafod, please let us know by contacting our Customer Services team on 0800 024 8968. All complaints received will be dealt with in the strictest confidence in line with our confidentiality policy.

All complaints will be acknowledged by Hafod and we aim to respond to your complaint within 28 days of it being reported to us. If you are unhappy with the outcome of your complaint you will have the opportunity to appeal the decision that has been made.