If you need to report a non-urgent repair please submit your request on this page. Please note, we are currently receiving a high volume of repair enquiries. Your enquiry is important to us and we’ll reply as soon as possible.
Your lease will detail your responsibilities in terms of repairs and maintenance. In short, you are responsible for the repair and maintenance of everything inside your flat and we are responsible for repairing and maintaining the common parts of the building as well as the structure and exterior.
A proportionate share of the costs incurred by us in carrying out such works must be met by the leaseholder in accordance with the terms of their lease, through the annual service charge.
These responsibilities are generally applicable but can change dependent on your lease.
If you notice a problem with any of the areas that fall under our responsibility you should report it as soon as possible.
Repair response times
Category A (Emergency): within 24 hours. Some examples include a blocked foul drain, a collapsed wall, severe roof leak, dangerous structures, communal door locks where security is at risk.
Category B (Urgent): within 7 days. Examples of this might include the door entry system not working or minor electrical repairs.
Category C (Non-Urgent): within 28 days. Examples may be minor carpentry repairs, leaking rainwater pipes and replacement fencing. Occasionally our Maintenance Surveyor will need to inspect your repairs first. A mutually convenient appointment can be made with your Maintenance Surveyor during office hours 8.30am – 4.30pm.