Repair responsibilities

We are responsible for repairing the structure and exterior of your home, its main services and the communal areas in blocks of flats.


We are responsible for:

  • Windows and external doors
  • Plumbing
  • Heating systems
  • Kitchen units
  • Internal walls
  • Floors
  • Roofs and gutters
  • External walls

You are responsible for:

  • Damage by a member of your household or visitor
  • Replacing lost keys and locks
  • Curtain tracks
  • Toilet seats
  • Plugs and chains to sinks and baths
  • Broken glass (unless a crime number is presented)
  • Electric light bulbs
  • Minor cracks to plasterwork
  • Electric/gas meters
  • Moving satellite receivers if we are erecting scaffolding to carry out essential works
  • Internal decoration (not including communal areas)
  • Upkeep of gardens so that they stay within the property boundary