About Hafod

Hafod is a not for profit company committed to Making Lives Better for our customers and our communities.

Over the past 50 years we have grown from a small housing association to be one of the largest providers of housing, care and support in South Wales.

We continue to develop and grow and are proud to support people throughout their lifetime.

 

Helping make Cardiff a bee-friendly city

Helping make Cardiff a bee-friendly city

We’re delighted to be working with Cardiff University to help turn Cardiff into a bee-friendly city as part of their Pharmabees project. To encourage the growth of the local bee population, Cardiff University has kindly donated some wildflower seeds to us, made up of...

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Spin out to help out

Spin out to help out

Our Director of Research and Innovation, Jamie Smith has contributed to the latest issue of Welsh Housing Quarterly (WHQ). He talks about our how our innovation spin-out, Side-by-Side, started out, and the three main challenges it will initially be tackling. In an...

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Tenants come together to grow their own!

Tenants come together to grow their own!

Tenants in Cardiff have joined together to create a communal garden project and set up a vegetable patch. They’re currently growing broccoli, cauliflower, lettuce, runner beans and courgettes. They wanted to start growing vegetables as a way of bringing the...

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Smartphone campaign helps reconnect customer with loved ones

Smartphone campaign helps reconnect customer with loved ones

So far we have distributed 12 smartphones as part of the Community Calling campaign which supports individuals without access to the internet both during Covid-19 and beyond. Cassius is our first customer to benefit from the campaign. He has struggled without having...

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New bike shed makes a wheelie big difference!

New bike shed makes a wheelie big difference!

In December 2020, after customers raised concerns that they were unable to store their bikes safely and securely outside their home, a bike shed with a stand for four bikes was installed at one of our block of flats in Cardiff. The lack of facilities for bike storage...

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Hafod in bloom – enter our gardening competition

Hafod in bloom – enter our gardening competition

Proud of your patch? Enter our gardening competition. You could win a B&Q voucher! We’re encouraging our tenants and their families to get growing in their gardens as part of our ‘Hafod in bloom’ competition. There are a number of categories available to enter and...

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Community green fingers

Community green fingers

In August 2020, after losing her job and struggling with her mental health, Amanda one of our customers led a community garden project and set up a vegetable garden for her block of flats. After discussions with Fatoma, her Neighbourhood Housing Coach, about wanting...

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Here for homes

Here for homes

Together with 100 partner organisations, we have helped to develop Community Housing Cymru’s (CHC) Home manifesto which asks all political parties to put home at the centre of their plans, ahead of the forthcoming Senedd elections in May. More than ever, the...

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The Gateholm Gazette: a community coming together

The Gateholm Gazette: a community coming together

At the beginning of the pandemic, after being furloughed from his job, Ben one of our customers in Barry started a community newsletter to bring the residents of his street together. The ‘Gateholm Gazette’ began as a weekly newsletter put together and produced by Ben...

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True innovation: the one thing we haven’t tried yet?

True innovation: the one thing we haven’t tried yet?

Our Director of Research and Innovation, Jamie Smith, is part of Community Housing Cymru’s Innovation Working Group that will be identifying the challenges facing people and communities in Wales, and looking at the ideas the housing sector has to tackle those...

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Supporting the well-being of our customers

Supporting the well-being of our customers

One of our Neighbourhood Coaches, Amy, has been working closely with one of our customers and former Hafod Care colleague, Mrs Marsh, since the first lockdown in March 2020.  Amy identified that Mrs Marsh was going through an extremely hard time following the...

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Rebecca’s thoughts on joining the sector and carbon literacy

Rebecca’s thoughts on joining the sector and carbon literacy

Our Learning and Development Business Partner, Rebecca Shand, recently spoke to This is Housing about her involvement in the carbon literacy project and how she will help to improve our colleagues and customers’ awareness and understanding. Here’s what she had to say:...

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Alex thrives with neighbourhood coach support

Alex thrives with neighbourhood coach support

In 2018 we transformed the way we work with customers who live in our homes. We introduced a neighbourhood coaching model which aims to build relationships and trust with our residents instead of only interacting with them when there’s an issue. This allows...

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Colleagues qualify as carbon literacy trainers

Colleagues qualify as carbon literacy trainers

Congratulations to our colleagues Keisha and Rebecca who are now accredited carbon literacy trainers after completing a qualification with Manchester Metropolitan University as part of the Carbon Literacy Project.

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Omar innovates in social housing

Omar innovates in social housing

Our Research and Innovation Lead, Omar Idris recently spoke to This is Housing about his transition of working for Gilette to innovating the social housing sector. Here’s what he had to say: For eight years, I worked within the fast-moving consumer goods sector...

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Emergency repairs service

Emergency repairs service

Following the government announcement on 23 March, we are now operating an emergency repairs service only. Emergency repairs are those that are essential to protect your health and safety or to prevent any serious damage to your home. Examples include gas and...

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Changes to our customer services calls

Changes to our customer services calls

Due to the current circumstances of COVID-19, we’ve had to make some temporary changes to the way we handle your incoming calls. This is so are colleagues can work safely away from the office and continue to support you with your queries. Our customer services...

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