Our Learning and Development Business Partner, Rebecca Shand, recently spoke to This is Housing about her involvement in the carbon literacy project and how she will help to improve our colleagues and customers’ awareness and understanding. Here’s what she had to say:...
In 2018 we transformed the way we work with customers who live in our homes. We introduced a neighbourhood coaching model which aims to build relationships and trust with our residents instead of only interacting with them when there’s an issue. This allows...
Congratulations to our colleagues Keisha and Rebecca who are now accredited carbon literacy trainers after completing a qualification with Manchester Metropolitan University as part of the Carbon Literacy Project.
We recently launched our annual satisfaction of tenants and residents (STAR) survey which allows customers to tell us what we’re doing well and not so well. Meeting your needs as customers is at the heart of what we do, so your views are absolutely crucial. This year...
Shajitha Augustine, manager of our Picton Court Care Home in Porthcawl shares her sector knowledge and experience as a member of the all Wales BAME Covid-19 social care implementation sub-group.
We are thrilled to announce that we have appointed Jonathan Morgan, former AM, as the new Chair of the Hendre Board, which oversees the delivery of housing, care and support services under the Hafod brand. Jonathan has an impressive background and was one of the first...
We’re delighted to announce that our IT apprentice, Laura, has successfully completed her two-year apprenticeship programme as well as various additional qualifications. Laura joined Hafod in 2011 as a Kitchen Domestic in our Arthur Jenkins Care Home before...
Given the pandemic, it’s easy to forget there are other pressing global issues. Sadly there are and none more in the last week than the heightened racial tensions in the United States of America.
Our Research and Innovation Lead, Omar Idris recently spoke to This is Housing about his transition of working for Gilette to innovating the social housing sector. Here’s what he had to say: For eight years, I worked within the fast-moving consumer goods sector...
One of our care assistants, Kelly Lixton, shares an important message with the public as she says: “Please get tested because you could be passing it on to anyone”. Kelly appeared on ITV Wales news on Tuesday 26 May talking about her experience of being tested for...
To support our care teams and ensure our residents receive the care they deserve, we launched our ‘Helping Hands’ campaign at the start of the lockdown to recruit extra support so our skilled care colleagues could focus on what they do best. As well as supporting our...
Tom, one of our neighbourhood coaches shares how his role has changed over the past few months and how he’s adapted to continue supporting our tenants. Being a neighbourhood coach is challenging and rewarding but during the COVID-19 pandemic it has...
We’re thrilled to have taken part in a TV advert to highlight the work of carers and the difference they make to people’s lives. Created by the WeCare Wales campaign, the advert features the voice of Emma Pinnell, reading her poem “Just a Carer” that she wrote for and...
Residents at our Cwmbran House Care Home were treated to a dance spectacular by our colleagues and couldn’t resist joining in with the moves too! Our residents’ well-being is always one of our main priorities and maintaining a happy social environment is particularly...
Many of our residents have celebrated birthdays during the lockdown with our staff going the extra mile to make sure they feel very special. Here’s a snapshot of some of the birthdays girls and boys. One resident at our Cwmbran House Care Home turned 100 on Monday 27...
Residents at our Tŷ Gwyn Care Home in Cwmbran received a very generous donation of £5,000 prior to lockdown which has gone a long way to help the home purchase a giant tablet device. The home were very fortunate to trial the device for an extra two weeks after the...
We’re really proud of all of our carers and our colleagues who support them as they continue to work tirelessly to ensure the health and well-being of our residents during these challenging times. To help show our appreciation for all care workers we’re asking people...
Due to the current COVID-19 outbreak, gender pay gap reporting has been suspended by the UK government for this year. However, we have submitted our figures and want to share the positive outcomes we’ve achieved. Since reporting became mandatory in 2017, we have...
We’re extremely proud of our colleagues who are doing a remarkable job of providing vital lifeline services for our customers. Their hard work, compassion and resilience are what make our organisation and we can’t thank them enough for this, especially during these...
Following the government announcement on 23 March, we are now operating an emergency repairs service only. Emergency repairs are those that are essential to protect your health and safety or to prevent any serious damage to your home. Examples include gas and...
Due to the current circumstances of COVID-19, we’ve had to make some temporary changes to the way we handle your incoming calls. This is so are colleagues can work safely away from the office and continue to support you with your queries. Our customer services...
Your views are important to us so we’re changing the way we get feedback about the repairs carried out in your home. From 1 March we’ll be working with a company called Acuity who will be collecting feedback on our behalf about our repairs service. Acuity will...
We’re really pleased to announce Jamie Smith, our Director of Research and Innovation, has been appointed to sit on Community Housing Cymru’s (CHC) Housing Futures steering group. The group consists of 15 people representing housing associations across Wales with...
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