Following the successful launch of our new self-service customer app last year over 1,000 tenants have registered to use it so far.
With over 4,500 homes across South East Wales communicating with our tenants and providing high quality customer care is a priority for Hafod. The self-service app, Hafod 24/7, provides tenants with free access to a range of services at a time and place which suits them. This currently includes:
- Repairs reporting & repairs history
- Contact details & update forms
- Rent payment / Income management (Including Direct Debits)
- Feedback Systems – Make a complaint / Pay a compliment
- Tenant participation opportunities
One tenant told us about their experience of using the app, they said: “The new app is genius. It’s so helpful, if there are any issues the resolution is a few taps away.”
Due to the initial success, two additional functions are being developed at the moment including anti-social behaviour reporting and the ability to easily complete documentation when moving home and giving notice.
Chris Davies, our Performance Manager, said: “Tenants really approve of the new app – after all why wait in a queue on the phone to report a repair when you can do it with a ‘click or two’ from the comfort of your own home using your smartphone or tablet?
“Adding the new functions will give people even more options to help manage their tenancy. This also helps to improve our response time because information and supporting photographs can be shared immediately.”
Have you registered for the app yet? It’s really easy; you’ll need to provide some basic details along with your tenancy reference number (you can find this on your rent statements). To download the app on an apple device click here or for an android device click here.