One of the proposals in the UK Government’s Social Housing Green Paper published today is for tenants to have greater support so they can hold their landlords to account.
In response to this Jas Bains’ Hafod’s Chief Executive commented:
“I endorse these sentiments and have just come from a workshop with some of our tenants and residents about changing how we work together,
As Hafod’s celebrates its 50th year we are developing a new way of working which will see a shift in our traditional relationship with our tenants to a more dynamic one of co-production.
We are creating a new Customer Charter which will truly put our tenants at the heart of what we do resulting in closer interaction and focus on what really matters to them. By increasing equality in our relationships we can ensure our services are fit for purpose and can empower people to help themselves.
Going forward, our frontline staff will work differently, focusing on a smaller number of tenants enabling them to develop closer, more meaningful relationships. This increased interaction will help us to identity opportunities for early intervention and provide additional support forthose who are most vulnerable.
As a housing, support and care provider we are well placed to offer additional support to our tenants where needed. Our aim is to support both our tenants and our communities to thrive and we recognise that the best way to achieve this is by working together”.