Supporting our colleagues

We’re extremely proud of our colleagues who are doing a remarkable job of providing vital lifeline services for our customers. Their hard work, compassion and resilience are what make our organisation and we can’t thank them enough for this, especially during these challenging times.

On the front-line our carers, chefs, cleaners, admins, housing coaches, support workers and many more are leading the way to look after our customers. While our colleagues in back-office roles work hard to support them in many ways.

As an organisation which puts people at the heart of everything we do, we’re supporting our employees through this difficult period in a number of ways.

We’ve introduced a colleague interest-free loan facility to help those who have experienced financial consequences from the COVID-19 outbreak. Our in-house Smart Money team is also available to provide financial advice to colleagues as well as continuing to support our customers.

Colleagues also have 24/7 free access to LifeWorks all year around which offers a wealth of information and resources to support their mental, physical, social and financial well-being. This now includes a new information toolkit with specific coronavirus advice. There are also money saving perks and cashback available on everyday purchases.

Last month we signed the Time to Change pledge to help end mental health discrimination by changing the way we think and act about mental health at work. That’s why we’re encouraging colleagues to stay connected and talk to each other as well as family and friends. We’re also reminding colleagues to take time to relax and to try new activities from home like cooking a new recipe, taking part in an online exercise class or reading a book.

This is a challenging time for everyone and our aim is to be there for our colleagues when they need us the most so they can continue to be there for our customers.