We're here to help
To help you with the impact of the rising cost-of-living, we’ve pulled together information and guidance on what’s available to support you.
If you need food supplies and are struggling to afford food for yourself or your family, you can request a voucher to use at a food bank by contacting our Financial Well-being team who will also be able to refer you for additional support if you are eligible.
Please let us know if you are unable to get to a foodbank and need help picking up the supplies.
Energy bill advice
Are you struggling to pay your energy bills? No doubt that you have been impacted in the rise in energy prices over the past two years.
If you are finding this difficult to manage, you can receive free and impartial advice on how you can keep warm and save money from Energy Saving Trust and Warm Wales. You can also speak to our Financial Well-being team for advice.
Your energy supplier can help if you are having difficulties with your gas and electric bills.
The National Databank helps thousands of vulnerable people in communities across the UK and provides free mobile internet data, texts and calls for people who need it. Think of it like a ‘food bank’ but for internet connectivity data.
We've been successful in an application to the databank and have been awarded mobile phone sim cards to support customers and colleagues.
The Discretionary Assistance Fund (DAF)
DAF is a grant that can be used to help with essential costs following an emergency or if you are in extreme financial hardship.
The grant can be used to help you cover the cost of food, gas and electricity, clothing and emergency travel as well as being used to purchase a cooker, washing machine or fridge/freezer in the event that they can no longer be used.
Please note that there is eligibility criteria that you must meet and you are not guaranteed to be awarded the grant. If you are unsure please contact our Financial Well-being and Income team.
Debt support and advice
Are you claiming the right benefits?
It’s really important that you are claiming what you are entitled to. We also recommend you ensure you know what your budget is. If you would like some help completing a budget please contact our Financial Well-being team.
What have we done to help?
A recent question of the month asked customers whether you feel your rent is value for money, and how affordable it is:
What support are we provding to customers to assist with the impact of the rising cost of living?
Our cost of living taskforce has undertaken an extensive programme of work to engage with you about your concerns around the cost of living. Work undertaken includes:
A continued priority for 2023 is to focus upon financial inclusion and well-being, working with our customers and partners to find positive solutions.
Do you have any ideas about how we could assist you? Is there anything that you would like to do in your community? Please let us know by emailing email@example.com