Hafod 24/7 app is closing. Here’s what you need to know.

 

We want to let you know that our Hafod 24/7 app will close on Friday 27 March.

From your feedback, we know the app hasn’t worked as well as it should. It’s been difficult to use, not always up to date, and hasn’t given the experience you deserve. Because of this, we’ve made the decision to close it and focus our time and effort on building something much better.

Why are we closing the Hafod 24/7 app?

The Hafod 24/7 app is no longer supported and doesn’t work properly with our new systems. Rather than continue with something that isn’t meeting your needs, we’re taking this opportunity to start fresh.

A brand-new app is coming

We’re already working on a brand-new Hafod app, and this time we’re doing things differently.

We’re working directly with customers to understand what you want from an app and what would make managing your home easier. Customers will be involved in:

  • Sharing ideas about what the app should do
  • Helping choose the name
  • Shaping the look and feel
  • Testing the app before it launches

Our aim is to launch the new app in the autumn. We’ll share more details as soon as dates are confirmed.

What to do while the new app is being built

We know there will be a gap between the Hafod 24/7 app closing and the new app launching. During this time, here’s how you can still get support:

  • Reporting repairs and ASB
    You can continue to report repairs, anti-social behaviour (ASB) and other issues through our website as usual.
  • Rent statements
    We’ll be providing a simple online form where you can request your rent statement from Friday 27 March.

This will be a temporary service until the new app launches. You will then be able to view your rent statements again through the new app or customer portal.

FAQs

The app will close on Friday 27 March. After this date, it will no longer be available to use.

The current app is no longer supported and doesn’t work properly with our systems. Fixing it wouldn’t give customers the experience they deserve, so we’ve chosen to invest in a brand-new app instead.

You can still:

These services will continue as normal.

You will be able to request a rent statement through a simple online form, available from Friday 27 March.

This is a temporary solution until the new app launches.

We’re aiming to launch the new app in the summer. We’ll share confirmed dates and updates on our website and by email.

Yes. Customers are already helping shape the new app, and there will be more opportunities to get involved in naming it, testing it and giving feedback.

You can use our feedback form to ask questions or share constructive feedback. Your input will help us make the new app better.