If you or someone in your home finds it hard to walk and might need a scooter to get around, this guide will help you understand what to do.

We’ve used the term ‘scooter’, but it covers mobility scooters and powered wheelchairs.

How do I ask for permission to have a scooter?

You need to write to us and ask for permission. You can fill out a form on our website. If you ask in another way, we’ll direct you to the form or will send it to you to fill out.

If we need more information, we will let you know what this is. We will usually do this in writing (including email, if you want).

When we receive your request, we’ll look at:

  • where you live – is there a safe place to store the scooter?
  • advice from occupational therapists
  • how our decision might affect other people
  • any other information that we believe is relevant.

We’ll let you know if we agree or disagree with your request. We will always try to agree, but sometimes this isn’t possible. If we disagree with your request, we’ll explain why.

What responsibilities do I have if I get a scooter?

If we agree to your request, there are responsibilities you’ll need to keep to, including:

  • keeping the scooter in good condition and have it serviced in line with manufacturer’s instructions
  • checking the plugs, wires and batteries to make sure they aren’t broken before every charge. If they look worn or damaged, you mustn’t use them
  • getting the scooter Portable Appliance Testing [PAT test] for safety. In some schemes, we may offer to carry this out for a reasonable charge
  • having the right insurance and show us proof every year
  • paying for any damage it causes
  • only using it the right way: store as agreed, no passengers, only ridden by the intended user, no carrying bulky items especially if they make it difficult to see

What kind of insurance do I need?

You must have insurance that:

  • covers accidents and damage to buildings or people
  • is renewed every year

Liability cover, to protect you if you cause an accident or damage while using your mobility scooter, coverage is usually up to £2million.

Not having suitable insurance cover can result in Hafod removing consent for you to keep your scooter on the premises. We need a copy of your current insurance certificate every year.

If we agree with your request for a class 3 scooter that can be used on roads, you will also need to register it with the DVLA.

Where can I keep my scooter?

If you’ve been asked to use a specific storage area, you must use it. If no space is available to allocate to you, you will be put on a waiting list. You shouldn’t purchase a scooter until a space becomes available.

You might be able to purchase a folding scooter that can be stored in your home.

If there isn’t a designated area for storage, we can help you find the right storage solution. This could be inside, or outside your home, depending on space and access. Not all scooters are suitable to be stored or used within your home.

We will never agree to scooters being stored in communal areas (that are not designated storage areas). This is a fire risk.

If no suitable storage area is available, we will not be able to agree to your request.

I want to use and store the scooter in my home, but access is difficult

We will see if a ramp or changes to the entrance can help and if it is possible to adapt your home this way.

If changes cannot be made, it may not be possible to agree to your request.

I already have a scooter, but I did not request permission

You should fill in the request form as soon as possible. If everything is safe and okay, we can agree to your request. You must get insurance if you haven’t already got it.

What if you say no to my request?

If it is not possible to agree to your request, we’ll try to help in other ways, like:

  • giving advice
  • helping you apply to move somewhere that better meets your needs
  • referring you to support services

You can complain to us if you disagree with our decision.

Can you withdraw permission?

Yes, if you do not keep to the things we asked you to when we agreed to your request.

We will try to help resolve any issues first, but if the scooter, or its use, causes or could cause a serious fire or health and safety risk, we will act straight away.

What can I do if I disagree with your decision?

If you disagree with our decision, you can complain to us using this form and we will investigate. You should tell us the reason(s) why you disagree with our decision.

What other help could you offer me?

Your neighbourhood coach or scheme manager can talk to you about what you want from your home and help you find ways to make it happen. If you want, they can ask other agencies to help you make the most of living independently.

If you ask for a scooter, we might also check how safe your home is in case there’s ever a fire. This helps us understand how you can stay safe if there was a fire in or near your home. These checks are always carried out in Extra Care schemes and age-designated schemes.

Even if we agree to your request, we can still help you learn about other homes or choices you have.

We always want to listen to what you need, and work with you to reach your goals.

What other help can I get?

We want to help you live well and safely. You can talk to us, and we can connect you with other services.

Your GP can suggest ways and services to help in relation to your mobility.

You could also contact Age Cymru for more support: