Introduction and Scope

1.1 Hafod provides a service to its Contract Holders, residents, service users and the public (Customers) who are entitled to expect the highest standards of behaviour and conduct from all Suppliers who work for Hafod. Our code of conduct aims to make it clear to all Suppliers the actions and behaviour expected of them, towards our colleagues, customers and when representing Hafod.

1.2 Hafod’s mission is to work with its supply partners and customers to create healthy places by investing in people and neighbourhoods, communities, and community assets.

1.3 Our ambition is to transform housing, health, social care and support in order to improve the well-being of our customers and our communities.

1.4 Hafods aim is to ensure that every supply partner delivering work for Hafod do so in a consistent way, ensuring minimal disruption and stress for our Customers and abide by our Core Principles and Behaviours.

1.5 Our Principles:

  • We are driven by social value
  • We work together
  • We are all empowered to make a difference
  • We all have a voice
  • We embrace growth
  • We are outcome driven

1.6 Our Behaviours:

  • Acting as one team
  • Delivering results
  • Learning and improving
  • Engaging people
  • Communicating and influencing
  • Enabling change
  • Caring and supporting
  • Making effective decisions