Acting as one team
We work collaboratively within Hafod and with our partners, sharing knowledge and supporting each other to achieve the best outcomes for customers.
Caring and supporting
We treat everyone with dignity and respect, proactively offering support and going the extra mile to make life easier for others.
Communicating and influencing
We communicate clearly, openly and honestly, building trust through genuine conversations.
Delivering results
We take responsibility for getting things done, delivering high-quality outcomes fully and on time.
Enabling change
We embrace change with a positive, open mindset, supporting new ideas, initiatives and ways of working.
Engaging people
We interact with customers and colleagues in ways that make people feel listened to, respected and valued.
Learning and improving
We learn from experience, including when things don’t go to plan, and feel confident asking for help to continuously improve.
Making effective decisions
We plan, prioritise and make thoughtful decisions that support our customers, colleagues and services.