We’re working on a brand new Hafod customer app and portal to make it easier for you to manage your home and access our services in one place. We are excited to partner with Housing Insight, a leading provider of customer apps across the housing sector.
This work is part of our focus on getting the basics right four our customers by making sure essential services like reporting repairs, checking your rent and updating your details are simple and easy to use.
At the same time, we’re improving how we connect with you, so you can access services when it suits you and feel confident that the information you need is always up to date.
This is also about creating digital services that grow with you, investing for a better future and supporting the way people want to interact with us in the years ahead.
We’re aiming to launch the new customer app and portal in autumn 2026. This is a fresh start, and we’re working closely with customers and colleagues to make sure we get it right.
Below you can find the latest updates and follow our progress along the way.
Join our first look group
We want customers to help shape the new Hafod app and portal from the start.
Our first look group gives you the chance to get involved and influence how the new app works.
You may be invited to share ideas on what the app should include, take part in surveys to help choose its name, vote on the design and look and feel, and test early versions before the app launches.
This is your chance to help shape something that gets the basics right from day one, while making sure it connects with you in a way that feels simple and useful.
FAQs
The app closed on Friday 27 March. It is now no longer in use.
The Hafod 24/7 app wasno longer supported and doesn’t work properly with our systems. Fixing it wouldn’t give customers the experience they deserve, so we’ve chosen to invest in a brand-new app instead.
You can still:
These services will continue as normal.
You will be able to request a rent statement through a simple online form.
This is a temporary solution until the new app launches.
We’re aiming to launch the new app in the autumn. We’ll share confirmed dates and updates on our website and by email.
Yes. Customers are already helping shape the new app, and there will be more opportunities to get involved in naming it, testing it and giving feedback.