Hafod 24/7 app has now closed. Here’s what you need to know.
We want to let you know that our Hafod 24/7 app has now closed.
From your feedback, we know the app hasn’t worked as well as it should. It’s been difficult to use, not always up to date and hasn’t given the experience you deserve.
Because of this, we’ve made the decision to close it and focus on getting the basics right, creating services that are simple, reliable and work for you.
Why has the Hafod 24/7 app closed?
The Hafod 24/7 app is no longer supported and doesn’t work properly with our newer systems.
Rather than continue with something that isn’t meeting your needs, we’re taking this opportunity to start again and build something better.
A brand-new app is coming
We’re developing a new Hafod app, which we aim to launch in the autumn. This time, we’re doing things differently by working closely with customers and colleagues to shape the app from the start.
You’ll be able to get involved in:
- Sharing ideas about what the app should do
- Helping choose the name
- Voting on the look and feel
- Testing the app before it launches
This is part of our commitment to connect with you and make sure our services reflect what matters most to you.
What to do while the new app is being built
While the new app is being built, you can still access our services in other ways.
- Reporting repairs and ASB
You can continue to report repairs, anti-social behaviour (ASB) and other issues through our website as usual. - Rent statements
We are providing a temporary online form where you can request your rent statement.
This will be a temporary service until the new app launches. You will then be able to view your rent statements again through the new app or customer portal.
Contacting us
You can still call or email us if you need to. However, our phone lines are currently very busy. If you’re able to use our online services, it helps us keep phone lines available for customers who need them most.
Looking ahead
We know we need to rebuild trust, and we’re committed to doing that.
By involving customers in shaping the new app, we’re investing in a better future, one where our services are easier to use, more reliable and built around you.
We’ll continue to share updates as we progress.
FAQs
The app closed on Friday 27 March. It is now no longer in use.
The Hafod 24/7 app wasno longer supported and doesn’t work properly with our systems. Fixing it wouldn’t give customers the experience they deserve, so we’ve chosen to invest in a brand-new app instead.
You can still:
These services will continue as normal.
You will be able to request a rent statement through a simple online form.
This is a temporary solution until the new app launches.
We’re aiming to launch the new app in the autumn. We’ll share confirmed dates and updates on our website and by email.
Yes. Customers are already helping shape the new app, and there will be more opportunities to get involved in naming it, testing it and giving feedback.