We welcome all feedback, good or bad, and we use your comments to help improve our services for the future. If you have received a service that you are particularly happy with, please get in touch to tell us about it.

We do also recognise that there are times when things can go wrong. When this happens it is just as important that we are made aware so that we have a chance to put things right and avoid the same thing happening again.

If you feel that you have received poor service in any way from Hafod, please let us know by filling in the online form. All complaints received will be dealt with in the strictest confidence in line with our confidentiality policy.

All complaints will be acknowledged by us and we aim to respond to your complaint within 28 days of it being reported.