Would you like to help improve our services and make sure the customer voice is heard?
We invite all customers to attend our next Scrutiny Panel meeting and hear directly from service managers about the topics that matter most to you.
Topics under the spotlight
At this meeting, the Scrutiny Panel will be taking a closer look at:
- Repairs Satisfaction – presented by Dan Gully, Repairs Manager
- Customer Experience Service – presented by Mark Eccles, Customer Operations Manager
Date: Thursday 15 October 2026
Time: 11:30am – 1:30pm
How: Online – email getinvolved@hafod.org.uk for the joining link.
The Scrutiny Panel plays an important role in reviewing our services, asking questions, and making recommendations to help us improve. Attending a meeting is a great opportunity to learn more about how decisions are made and how customer feedback helps shape the services we provide.Whether you are already involved or simply interested in finding out more, we’d love for you to join us.
Find out more
To learn more about the Scrutiny Panel, including upcoming meeting dates and future topics, visit: Scrutiny Panel – Hafod.
We look forward to welcoming you and hearing your views.