You’ve not heard from us for a little while, but lots of work has been going on in the background.
It’s taken longer than we thought to get Hafod+ integrated with our internal digital systems as we ensure that cyber security and data protection is maintained to the highest standards.
This has caused a delay to getting Hafod+ ready for testing, but we plan to be able to start this activity in the next month or so.
We know the delay is frustrating for you, as it will give you the opportunity to communicate with us when it suits you; we’re disappointed too, but it’s crucial we don’t compromise on getting the foundations right.
Don’t forget, you can still contact us through our website: Contact us – Hafod
Hafod+ enhancement
We’re excited to announce that during this time we’ve decided to purchase an enhancement to Hafod+, that will give you a much better experience when reporting repairs. The Repairs Wizard will allow you to easily provide more detailed information about the repair issue, by guiding you through the different options. For example, if your tap breaks, it will show you a range of options so that you can choose the one that matches your tap. This helps us to bring the right tools and replacement parts to fix the repair more efficiently.
We know that reporting repairs will be a key feature of Hafod+, so we’ve chosen to bring this upgrade in early, so you get the best experience possible.
What to look out for:
When we have a timeline for the testing and demoing period for Hafod+ we will send out information to our First Look Group on how you can be involved. We will run a demo online and in our Digihwb sessions. If you want to be involved, contact us here to become a member of the First Look Group.
We’re also creating guides that will help you navigate Hafod+. When it’s launched, these will be available on our website.
Did you know that we have a dedicated team to support you with all things digital?
The DigiHwb is here to help you get the most out of your device, whether it’s a phone, tablet or laptop (or even a smart TV or games console).
We can also help you build confidence when going online, this could include supporting you with setting up an email address, downloading an app, helping you save money online, and so much more.
Search for a DigiHwb event in your area or complete this form to get in touch with the DigiHwb team for support.
