Christmas closure 2023

We’re taking a short break over the festive period.

This will see our customer services close from 4.30pm on Friday 22 December until 8.30am Tuesday 2 January.  

Your home 

  • For central heating emergencies during this time please contact our contractor Liberty Gas, on 0800 328 4322. 
  • For all other emergency enquiries please call 0800 024 8968 to speak to our out of hours team. 
  • If you can smell gas or are worried about gas safety, please call the National Gas Service Emergency Line on 0800 111 999. 
  • Remember you can use our Hafod 24/7 app to manage your tenancy, such as checking your rent balance or reporting non-urgent repairs. 
  • Please note that anything reported via the app or email will be picked up by our team on their return after the Christmas break. 

Care homes 

  • If you would like to get in touch with one of our care homes during this time, please contact our them directly, their contact details can be found here


We hope you all have a merry Christmas and a happy New Year! 

Published: Monday, 18th December 2023