We provide care and support that is built around you, your needs, and routines

Many people relish the chance to remain in the comfortable, secure surroundings of home whilst receiving the additional support they need. Domiciliary care allows you to enjoy a personalised care plan that ensures you are always getting the right support for your needs.

Care at home gives you the opportunity to receive personal one-to-one support from your own carer. Our person-centred care plan means you will get the emotional, practical and physical support you need. Domiciliary care allows you to continue living life on your own terms, which includes keeping up all your favourite hobbies, routines and activities.

Continuity is a priority for the people we care for and their relatives. We ensure that they have a key point of contact in the office and a carer they are happy with. Our colleagues are up to date with all mandatory training and compliance checks as well as having access to additional training where appropriate. We are fully regulated with Care Inspectorate Wales (CIW) and our team members offer free visits to discuss individual requirements and can advise on costs and any finding options available.

What we do

We believe there are very few instances where a person would be unable to remain in their own home. The below are just examples of the services we can offer, please contact us to discuss your specific requirements.

We are proud to be a preferred supplier for several local authorities in south Wales

Lady holding hands with her carer while sitting in an armchair


Low confidence levels and feelings of loneliness or isolation are quite common following events such as illness or bereavement. The companionship of our care colleagues can help speed up recovery and help people to become re-established in their local community.

An older man smiling and chatting with his carer

Social care

We can offer assistance with all aspects of community integration, including assistance with re-learning skills that may be required following a long period of hospitalisation such as eating out, using public transport or familiarisation with local facilities and amenities.

Carer taking a woman's blood pressure

Night support

This is particularly useful to provide respite for carers or to allow people to be discharged from hospital at the right time. This can either be sleeping-in or waking nights where our colleagues are on hand throughout the small hours.

High dependency care

Where people may require two or three carers to meet the individuals needs and preferences. 

Escort duties

Our qualified team members can escort and assist people in attending a range of activities including hospital appointments or on social trips.

Domestic support

We can assist with day-to-day tasks such as housework, laundry and shopping.

Personal care

We can assist with all aspects of personal care including washing and dressing, getting up and going to bed, support with continence, assistance with meal preparation and assistance with medication.



Get in touch

Bridgend community care

  • Key areas covered - Bridgend, Pencoed, Ogmore Valley, Brackla, Garw Valley, Kenfig Hill, Cornelly, North Cornelly
  • 01656 679142 or 07580 851533

Dol-yr-Hafren, Cwrt Hir - Cardiff

  • Team Leaders - Natasha Haines and Julie Evans
  • 02920 672300

Kenfig Hill area - Bridgend

  • Team Leader - Stacey Lowe
  • 01656 679149

Merthyr Tydfil

  • Team Leader - Karen Taylor
  • 01685 354570 or 01685 354578

Rhondda Cynon Taf community care

  • Key areas covered - Llantrisant, Talbot Green, Beddau, Church Village, Porth, Treorchy
  • 01443 445466

Meet our Community Homecare team

Helen LL

Helen Lewis

Regional Manager

Helen has been employed by Hafod since 2008 starting her career in care as a community domiciliary care worker. Then progressed to a senior role, after completing her level 5 in Health and Social Care progressed to a Team Leader position and was part of the team setting up the Ty Cwm extra care scheme in Merthyr Tydfil.

During that time Helen has always looked to progress and has continued to attend training courses to support her development and knowledge. In 2019 she joined the operations team as Deputy Operations Manager and during the latter part of 2021, Helen went on to become Regional Manager for the whole of Hafod Homecare services.


Leanne Emmanuel

Registered Manager - Cwm Taff Morgannwg

Leanne has 9 years of experience working for Hafod. Previously working as an RTC domiciliary carer with experience Leanne completed levels 3 and 5 QCF to develop into the role of Co-ordinator also Leanne has worked in many different care sectors i.e. care homes and extra care schemes and has a Train the Trainer qualification in Manual Handling.

In January 2023 Leanne successfully became the Registered Manager of Ty Cwm, RCT Homecare, Bridgend Homecare and Llys Ton.


Joanne Emanuel

Care Coordinator - RCT

Joanne started working for Hafod in 2014 in RCT Domiciliary care based out of Ty Penrhos, I went on to work nights in Ty Heulog independent living. I progressed onto level 5 and am now working in the office based in Ty Heulog as a care coordinator.


Karen Taylor

Team Leader - Ty Cwm

Karen has worked in domiciliary care for several years, before starting at TY Cwm in 2012, she worked as a static care worker. In 2014 gain her QCF level 2, Karen then becomes a senior carer with help from the team leader Helen Lewis. While carrying out the post-Karen gained her QCF level 3 in 2016. 

Karen then covered the post as Team Leader before coming to the Team Leader permanent in 2019.


Stacey Lowe

Lead Manager - Llys Ton

Stacey has worked in the care sector since 2009. She started at a nursing home after finding her love for caring for the elderly from being on a college work placement there and then became the senior carer. Stacey then started as a support worker at Llys Ton in 2014 and worked her way up to the Lead Support role and then to the team manager’s position. Stacey prides herself and her team on taking a holistic approach to ensure all their residents receive the best care possible and encourage them to remain as independent as possible. Stacey is also currently now enjoying expanding the service out to people’s homes in the local community around Llys Ton.