Get in touch using our contact us form and your query will be delivered to the relevant department directly

Our Customer Services team are here to help you from 8.30am – 4.30pm Monday to Friday

If your enquiry is not an emergency, please use our online contact us form or use our Hafod 24/7 app

Tel: 0800 024 8968

Out of hours

For emergencies when our offices are closed (including bank holidays), please call 0800 024 8968 to speak with our out of hours service. Alternatively, you can fill in this out of hours contact form. Please note, this form is only for out of hours emergencies and goes directly to our out of hours service.  


St Hilary Court, Copthorne Way, Cardiff, CF5 6ES