Our Customer Charter sets out how we will work with you as customers to achieve the ambitions you have for you, your families, and communities. It embraces everyone who lives in our homes and communities, no matter what kind of housing they live in or services they access, including extra care, nursing homes, supported housing, homecare, and affordable housing.
The charter applies to everything we do from community activities, local housing management, repairs, and maintenance through to top level decisions. We believe it is essential that you and the communities you live in decide what is important.
We will work with you to:
We will do this by:
We will know we have been successful if: