Woman using her laptop at the table

You are invited to join our Scrutiny Panel to discuss services charges and complaints.

Online meeting only

The panel will discuss two topics per meeting and invite relevant guest speakers to give updates and to answer any questions.  

In this meeting we will be discussing:

  • Service charge (Value for Money) - how we consult with customers on changes to keep costs as low as possible without reducing quality of service.
  • Complaints - what are the common themes and how are we learning from them?

Please be aware that we do not discuss personal experiences at these meetings, if you have a personal query please contact our customer services team at enquiries@hafod.org.uk 

If you would like to attend, please email getinvolved@hafod.org.uk for our Customer Engagement Officer to forward you all the joining detials. 



Date: 7th March 2024.

Location: Online

Cost: Free

Time: 12:00 - 1:30