Find out how we heard our customers voice in 2022 and what has changed as a result
 

3,921

times the hafod 24/7 app was used
 

602

responses to Question of the Month
 

55

involved in our cost of living roadshows
 

3,147

Facebook group members
 

844

gave feedback on our repairs service
 

51

Scrutiny Panel volunteer hours
 

14

involved in recruiting support colleagues
 

29

voted on community benefit projects
 

4

mystery shoppers reviewed our customer services
 

 

What has changed as a result? 

  • 190 Customers used the app to request for their income coach to et in touch to discuss their rent
  • 6 Scrutiny Panel members continue to ensure we are hearing the customers voice and give recommendations for change from a customer's perspective
  • 12 communities will receive funding to support community projects through our social value fund voted on by our customers
  • 55 customers who attended our Cost-of-Living roadshow gave feedback to help shape our services