How did you get involved in 2023?

Find out how we heard our customers voice in 2023/24 and what has changed as a result
 

27,436

times opened our Connect eNewsletter
 

249

responses to Question of the Month
 

48

accessed our Databank project
 

688

completed the STAR survey
 

617

gave feedback on our repairs service
 

64

Scrutiny Panel volunteer hours
 

119

attended topical groups/events
 

31

Social Value projects supported
 

6

mystery shoppers reviewed our customer service and website
 

 

What has changed as a result? 

  • Created greater awareness for our customers on the services we offer online has helped us to identify barriers for our customers using the website and driven us to look for solutions
  • 5 Scrutiny Panel members continue to ensure we are hearing the customers voice and give recommendations for change from a customer's perspective
  • 31 projects recieveed a total of £13,500 funding to support community projects and cost of living support through Social Value fund
  • 48 customers/colleagues who have benefitted from accessing the Databank have made a total saving of £5,270.40