Find out how we heard our customers voice in 2022 and what has changed as a result
3,921times the hafod 24/7 app was used | 602responses to Question of the Month | 55involved in our cost of living roadshows |
3,147Facebook group members | 844gave feedback on our repairs service | 51Scrutiny Panel volunteer hours |
14involved in recruiting support colleagues | 29voted on community benefit projects | 4mystery shoppers reviewed our customer services |
What has changed as a result?
- 190 Customers used the app to request for their income coach to et in touch to discuss their rent
- 6 Scrutiny Panel members continue to ensure we are hearing the customers voice and give recommendations for change from a customer's perspective
- 12 communities will receive funding to support community projects through our social value fund voted on by our customers
- 55 customers who attended our Cost-of-Living roadshow gave feedback to help shape our services