Complaints and compliments

At Hafod we welcome all feedback, good or bad and we use your comments to help improve our services for the future. If you have received a service that you are particularly happy with, please get in touch to tell us about it.

We do also recognise that there are times when things can go wrong. When this happens it is just as important that we are made aware so that we have a chance to put things right and avoid the same thing happening again.

If you feel that you have received poor service in any way from Hafod, please let us know by filling in the form below or contacting our Customer Services team on 0800 024 8968. All complaints received will be dealt with in the strictest confidence in line with our confidentiality policy.

All complaints will be acknowledged by us and we aim to respond to your complaint within 28 days of it being reported. If you are unhappy with the outcome of your complaint you will have the opportunity to appeal the decision that has been made.



Please note: The person who experienced the problem should normally fill in this form.

If you are filling this in on behalf of someone else, please note that we have to be satisfied that you have the authority to act on behalf of the person who has experienced the problem.

How would you prefer us to contact you?

Are you the person who experienced the problem?