Need help to pay your rent?
If you need assistance with your rent or have missed a payment please contact us as soon as possible so we can help.
When are rent payments due?
All payments for rent and service charges are due in advance. If you pay weekly, payments need to be made by Monday to avoid your account falling into arrears. You can also opt to pay monthly, fortnightly or four weekly but these payments also need to be in advance.
How can you pay your rent?
It’s important that you pay your rent on time and there are a number of easy options available:
You can pay by cash, cheque, credit or debit card at our Head Office at St Hilary Court, Copthorne Way, Cardiff, CF5 6ES between 8:30am and 4:30pm Monday to Friday.
You can use your Allpay payment card in any outlet that displays the PayPoint sign. Details of all PayPoint outlets can be found by visiting their website.
You can send cheques (not cash) by post. Cheques should be made payable to ‘Hafod Housing Association’ and posted to St Hilary Court, Copthorne Way, Cardiff, CF5 6ES. Please ensure you write your address and/or tenancy number on the back of your cheque.
You can use your Allpay payment card at any Post Office to pay by cash, cheque or debit card.
If you are claiming Universal Credit (UC) you may be entitled to receive the housing element which is a payment towards your rent included in your monthly UC payment. You will then need to pay this to your rent account using one of the payments methods listed above.