Question of the Month - May 2025

Thank you to the 124 Customers who took part and told us: 

• 29 (22%) said yes, they have heard of WHQS

• 95 (74%) said no, they had not heard of it

You shared:

Customers who were aware of the Welsh Housing Quality Standard (WHQS) generally understood it to be a set of standards aimed at ensuring that social housing in Wales is: 

• Safe 

• Comfortable and healthy 

• Affordable and energy-efficient 

• Well-maintained and in good repair 

• Equipped with modern kitchens and bathrooms 

• Free from damp and disrepair 

• Ideally with gardens or usable outdoor space 

You also recognised it as a government-mandated framework that: 

• Sets the minimum quality standard for properties. 

• Is supposed to be followed by landlords and housing associations. 

• Includes features such as double glazing, central heating, solar panels, and smart meters. 

How we used your comments: 

• We will add our series of animated videos to our Connect eNewsletter 

• Explore the possibility of sending out an email to all customers detailing what WHQS means for our customers.  

• Update our website to ensure you have all the information you need 

• Ensure our colleagues are up to date on the latest updates to share when chatting with customers 

If you would like to find out more about Question of the Month or any of the other ways you can get involved to help shape our services, please contact Michelle McGregor at getinvolved@hafod.org.uk