How did you get involved in 2024/25

What has changed as a result? 

• Nearly £30,000 invested in our communities through our Social Value fund with our contractors
• Question of the Month gave us real time feedback, helping us to influence our services e.g. planning a service charge focus group
• Scrutiny Panel recommendations have implemented a change to our rubbish and recycling communications
• Overall 77% satisfaction for repairs, this has helped us to identify what matters most to customers
• Customers influenced our Neighbourhood Coach and Communication Officers recruitment decisions
• Physical Adaptation Panel (PAG) have been able to make informed decisions through customers lived experiences
• "The databank has helped me to do my online college work and attend online sessions from home"
• Community Corner and customer stories ahve been added to Connect eNews with articles submitted by customers