Hafod is proud to share the promotion of Marc Pullen-James to the role of Director of Care and RI.
This appointment marks a significant milestone in Marc’s career and reflects his long-standing commitment to delivering compassionate, people-centred care.
Having begun his professional journey with an LLB from Southhampton University, and a role in the banking sector, a strong passion for people and community led Marc back to Wales to pursue a new career in social care.
Marc’s journey with Hafod began in 2005 at Picton Court care home, where he initially worked afternoon shifts while studying a course in welfare. His commitment and compassion saw him quickly progress to team leader, going on to play key roles in the opening and management of care services across Hafod, as both deputy and home manager.
Marc went on to join the operational team, where he led service delivery and improvements and by 2022, he had become Hafod’s Responsible Individual (RI), playing a key role in ensuring quality, compliance, and person-centred care.
Marc’s commitment to caring for residents was stand out from the beginning, and his growth has been exceptional. Now, as Director of Care and RI, he brings extensive frontline and strategic experience.
Reflecting on his appointment, Marc shared:
“I’m passionate about care and proud that Hafod has never lost sight of what matters most, people. As Director, I’m excited to build on our strong foundations and lead the next phase of our care strategy.
“Our vision includes developing nursing communities within existing homes, ensuring our services remain sustainable and fit for the future, while continuing to do what’s right for those we care for.
“I’m looking forward to working with my colleagues across Hafod, building a clear direction of travel to make our vision for care a reality, at all times led by what is good for people.”
Marc’s appointment is aligned with Hafod’s ongoing commitment to its missions, get the basics right, connect with you, and invest for a better future. His leadership will play a vital role in advancing care services defined by dignity, compassion, inclusion, and long-term impact.