Scope and Standard of Work
10.1 Suppliers must only undertake the works detailed within the order. No additional work is allowed without the prior authorisation of the appropriate Project Surveyor. Any such unauthorised work is at the expense of the Supplier. If any material changes to the specification or repairs order are deemed necessary by a Supplier, this must be reported back to the appropriate Project Surveyor. The Supplier must then await further instructions. If any further works are agreed, this will be confirmed in writing, or a new works order issued.
10.2 Hafod monitors the performance of its Suppliers on a regular basis and has established a range of checks and procedures to ensure that an effective and responsive service, giving value for money, is being provided.
10.3 All work must be carried out in accordance with any relevant British Standard or Code of Practice irrespective of whether this is stated in the text of any specification or repairs order. The appropriate Project Surveyor has the right to inspect work in progress at any time, and to inspect completed work prior to the payment of any invoice. Any comments regarding the standard of work will be passed to the Supplier as early as is possible. Hafod has the right to exclude specific operatives from site in the event of unsatisfactory workmanship.
10.4 Suppliers will be provided with the opportunity to make good any defects. If poor workmanship continues, the contract could be determined in accordance with the terms of the contract and/or the Supplier may be removed from Hafod’s approved lists.
10.5 No deviation from the set standards is acceptable, regardless of the standard of living, housekeeping or behaviour of the Customer of any property.
10.6 If for any reason a Supplier feels unable to undertake specified work on Hafod property, the Supplier must inform the Customer that there could be a delay in the work and report concerns to the Project Surveyor immediately.
10.7 Suppliers will not contact Project Surveyors and put any type of pressure on the Project Surveyor to get more work.