Disabled Customers

5.1 When working within the home of a customer with mobility impairment, it is important to ensure that you don’t leave obstacles in their way. If the nature of the work is likely to cause some inconvenience or obstruction, discuss with the customer.

5.2 If furniture and other items need to be moved, ask the customer to show you where to put them (where they won’t interfere with your work). As soon as the work is finished, replace the items. If it is necessary to leave the premises, ensure the tools and equipment are out of the way.

5.3 Clear up rubbish and spillages as quickly as possible. Wet floors, dust and paper pose particular hazards for people using walking aids.