Before you start

If the repair you are reporting is an emergency or urgent, please call our Customer Services team on 0800 024 8968. Emergency repairs are repairs that are essential to protect your health and safety or prevent any serious damage to your home.

Emergency repairs include:

  • Gas servicing
  • Electrical servicing
  • Gas leaks
  • Carbon monoxide alarm alerts
  • Burst water pipes
  • Blocked toilet when sole toilet in dwelling
  • Lift failure
  • Unstable brickwork
  • No electricity
  • Broken windows
  • Loss of all heating
  • Bad roof leaks
  • Securing the property following incidents of racial harassment, fire, domestic violence or police activity
  • Where a situation arises which is clearly an emergency because of the contract holders circumstances (e.g. newborn baby, disabilities, support needs etc)


If you smell gas

If you smell gas, please call the National Gas Emergency Service on 0800 111 999 

You can report any gas central heating repairs directly to Liberty Gas on freephone 0800 328 4322


Mould and damp

If you're experiencing mould and/or damp in your home, please call our Customer Services team immediately on 0800 024 8968.

More information on reducing mould growth in your home


Looking after your home

We may charge you to repair any problems or damage caused by you; for example, if you lose your key or break a window. These are called rechargeable repairs. You can read more about our responsibilities and your responsibilities here.