Introduction
When Hafod, a housing and care provider based in South Wales, set its sights on digital acceleration for its care homes, it wasn’t just about new technology, it was a brave step towards redefining the way its care homes delivered their services.
By focusing not only on the system implementation, but also on upskilling colleagues, Hafod has addressed operational inefficiencies and mitigated data risks, as well as ensuring the ongoing exceptional care of its residents.