Background
With seven care homes, serving nearly 400 residents, Hafod's approach to care is deeply rooted in a commitment to doing what’s best for those they serve. The focus is on getting the basics right and delivering exceptional care tailored to each resident's needs.
However, care planning—especially for residential and nursing customers—has traditionally been a complex, fragmented process. Colleagues relied on a mix of electronic and paper-based records, which often created inefficiencies, risked inaccuracies in recording information, and meant administrative tasks took longer than needed.
The goal of Hafod’s digital transformation was clear; enhance operational efficiency while maximising time spent with residents, all while maintaining the personal touch that makes Hafod’s care so exceptional.
This initiative had two primary objectives: Digitally Enable Care Colleagues and implement a modern Digital Care Plan System.