Lessons learned
The project was mobilised with the clear aim of enhancing operational efficiency and ensuring better oversight and compliance, through digitally enabling colleagues and implementing a Digital Care Plan System.
Through its clear visions and objectives; the upskilling of colleagues; user-centred technology; and continued support and collaboration, Hafod successfully embedded its Care Plan System across all seven of its care homes.
Jen Griffiths is Hafod’s Digital Project Officer; she led the implementation of the Care Plan System:
"Initially, we approached the project simply as an implementation of a digital system, but I quickly realised it was more about culture and people than technology. Engaging with the care team on their terms, through face-to-face interactions, was crucial. We had to understand their workflows, pain points, and concerns to ensure successful adoption.
“We were fortunate to have significant buy-in and engagement from senior leadership throughout the organisation, including in our care leadership teams. If I could do it again, I would make it a priority to integrate colleagues in roles such as care assistants front-line team member/s into the project team as early as possible, tapping into their practical insights and understanding of day-to-day challenges. Resourcing the project team in this way could have alleviated some of the challenges we experienced. My advice, listen to your care teams, understand their needs, and implement solutions that minimise disruption. Above all, patience and persistence are essential; cultural change takes time."