Conclusion
The success of the project rested on its holistic approach, combining people and systems.
Moving away from outdated, paper-based processes to a modern digital solution, Hafod freed up valuable time to better connect with customers and families.
Hafod’s digital transformation programme wasn’t simply a shift in systems and software, it was a holistic programme of transformation, underpinned by the technology designed to bring efficiency and improve operational oversight. Ultimately, enhancing the quality of care and ensuring that every resident received the best possible experience.
This initiative serves as a powerful investment in Hafod's future, building a robust foundation for continued growth and ongoing care innovation.